Shipping policy
Last updated: October 2, 2026
Where we deliver
We currently ship to the 48 contiguous United States and Washington, DC.
Please provide a complete physical street address, including any apartment or suite number and ZIP code. PO boxes are not supported.
Shipping charges
Standard shipping is US$6.95 per order to eligible destinations. The final shipping charge and any applicable sales tax are shown at checkout before you pay.
How your order ships
Our current lighting collection ships directly from our fulfillment partners’ US stock. Items in the same order may ship from different US warehouses and arrive in separate parcels. Separate parcels do not add another shipping charge to your order.
Processing and delivery estimates
- Order preparation: usually 1–3 days after payment is confirmed.
- Carrier transit: approximately 3–8 days after dispatch, depending on the item and destination.
- Total estimated time: approximately 4–11 days from confirmed payment to delivery.
Processing is the time needed to prepare your order; transit begins when it is dispatched. Individual product pages provide the estimate for that item. These are estimates, not guaranteed arrival dates. Weekends, holidays, weather, stock changes and carrier disruptions can extend delivery. We do not guarantee arrival by a particular holiday or event.
Tracking and separate parcels
We email shipment confirmation and tracking details when your parcel is dispatched. Tracking may take time to show the carrier’s first scan. If your order ships in more than one parcel, each shipment may have its own tracking number and delivery date.
Address changes and cancellations
For an address correction or cancellation, email lumaledge.support@gmail.com as soon as possible with your order number. We will try to make the change, but cannot guarantee it once processing has started. Please check your address carefully before placing an order.
Delayed, missing or damaged orders
If we cannot dispatch within the stated processing estimate, we will notify you, provide a revised shipment estimate and offer you the choice to agree to the delay or cancel for a prompt full refund of the unshipped items and related charges. If we cannot fulfill your order, we will cancel the affected items and refund them.
If tracking stops updating, a parcel is marked delivered but is missing, or your item arrives damaged, contact us with your order number and any relevant photos. We will investigate with the fulfillment partner or carrier. If an order is confirmed lost or cannot be delivered, we will refund the undelivered items, applicable tax and the shipping charge attributable to those items. For a wholly undelivered order, this includes the full shipping charge.
Support and refunds
Contact lumaledge.support@gmail.com for shipping help. Our Return and Refund Policy explains the 30-day refund process; no return parcel is required. Nothing in this policy limits any rights you have under applicable consumer law.