Refund policy

Last updated: September 28, 2026

30-day refunds — no return shipping required

If you are not satisfied with an item, contact us within 30 days of receiving it to request a full refund for that item. You do not need to send the item back. We do not charge return shipping or restocking fees, and you may keep the item.

How to request a refund

Email lumaledge.support@gmail.com with your order number, the email used at checkout, and the item or items you want refunded. Tell us briefly what happened so we can help and improve our products. For damaged, defective or incorrect items, please include photos where practical. We may request information needed to verify the purchase and resolve the issue, but we will not require a physical return.

Please do not send parcels to our business address or a supplier address shown on your package.

Refund amount and payment

The refund includes the full amount you paid for the affected items, after any discounts, plus applicable tax and the original shipping charge attributable to those items. If your entire order is refunded, we refund the full original shipping charge as well. For a refund covering part of an order, we include a proportionate share of that charge. There are no restocking deductions.

Once your request and purchase are verified, we will issue the refund promptly to your original payment method and send confirmation. Your bank or payment provider may take additional time to post the refund. If the original payment method cannot receive a refund, we will contact you to arrange an appropriate alternative; we will not require you to accept store credit.

Damaged, incorrect or undelivered items

Contact us as soon as you discover a problem. If your order is confirmed lost or cannot be delivered, we will refund the full amount charged for the undelivered items, including applicable tax and shipping. Our responsibility to you does not depend on a fulfillment partner reimbursing us. The 30-day satisfaction window does not limit any rights you have for faulty, misdescribed or undelivered goods.

Cancellations and your legal rights

Contact support promptly to request cancellation or an address correction. We will try to make changes before dispatch. If an item has already shipped, the no-return refund policy above applies after delivery. Your mandatory rights under applicable consumer law remain unaffected and take priority over any conflicting condition in this policy.