Contact & Support

How can we help?

For product questions, order updates or help with a refund, email lumaledge.support@gmail.com or use the form below. Include your order number if you have one, or the product name and selected variant if you are asking about an item.

Please do not include passwords or full payment-card details. We do not require physical returns. Please do not send parcels to our business address or the supplier address on your package. Read our return and refund policy for the 30-day refund process.

Quick answers

How do I request a refund?

Email lumaledge.support@gmail.com within 30 days of receiving your item. Include your order number and the email used at checkout. You do not need to send the item back. See the Return and Refund Policy for full details.

Can I change my delivery address?

Email us immediately with your order number and the corrected address. We will try to update it before dispatch, but changes may no longer be possible once processing has begun.

How can I track my order?

When tracking is available, use the link in your shipping confirmation email. If you need help, email us with your order number and the email used at checkout.

Are the accessories in the photos included?

Jewelry, flowers, bottles, furniture and other styling props are not included unless the product description specifically says so. Each product page explains what arrives with your selected option.